Privacy Policy
At Fantasy Figures Forge, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how information is handled when you visit our website or purchase products from our online shop.
Our website uses WordPress and WooCommerce to manage online sales. We aim to minimise the collection and retention of personal information.
1. Who We Are
Business: Fantasy Figures Forge
Website: https://www.fantasyfiguresforge.com
Email: sales@fantasyfiguresforge.com
For any privacy-related enquiries, please contact us using the email address above.
2. Information Collected During Purchases
When you place an order, WooCommerce collects and processes the information necessary to complete your purchase. This may include:
- Your name
- Email address
- Billing and delivery details
- Telephone number, where required
- Order details
This information is used to process orders, arrange deliveries and provide customer support.
You do not need to provide personal information simply to browse our website.
3. Orders and Payment Processing
Our website uses WooCommerce to manage online shopping, checkout and customer orders.
All payments are securely processed by external payment providers.
Fantasy Figures Forge does not have access to, collect or store customers’ credit or debit card details. All payment card information is handled securely by our external payment providers.
4. Customer Information and Storage
We aim to minimise the amount of customer information retained on our website.
WooCommerce manages the information necessary to process and fulfil orders.
We do not maintain a separate customer database for marketing purposes.
Any order information retained by WooCommerce or associated services is kept only for as long as necessary to fulfil orders, provide customer support or meet applicable legal requirements.
Information that is no longer required is deleted or anonymised.
5. How Information Is Used
Customer information is used only where necessary to:
- Process and fulfil purchases
- Arrange product deliveries
- Send order confirmations and updates
- Respond to customer enquiries
- Handle refunds and returns
- Maintain website security
- Comply with applicable legal and accounting requirements
We do not sell or rent customer personal information to third parties.
6. Comments and Reviews
Our website does not allow visitors to leave comments, product reviews or public discussion posts.
We do not collect or publish visitor comments.
7. Cookies
Our website uses essential cookies to support WordPress and WooCommerce functionality.
These may include cookies required for:
- Shopping baskets
- Checkout processes
- Remembering shopping sessions
- Website security
These cookies help our online shop function correctly.
Where non-essential cookies are used, appropriate information and consent options will be provided in accordance with UK law.
You can manage cookies through your browser settings, although disabling essential cookies may affect shopping functionality.
8. Sharing Information
Customer information is shared with external service providers only where necessary to operate our online shop and fulfil orders.
These may include:
- Payment processing providers
- Delivery and courier services
- Website hosting and technical service providers
- Relevant authorities where required by law
We do not sell customer information or share it with third parties for their own marketing purposes.
9. Legal Basis for Processing
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our lawful bases include:
Contract: To process purchases and fulfil customer orders.
Legal obligation: To comply with applicable accounting, tax and legal requirements.
Legitimate interests: To maintain website security, prevent fraud and respond to customer enquiries.
Consent: Where required for non-essential cookies.
10. Data Retention
We aim to keep the storage of personal information to a minimum.
Customer information is processed through WooCommerce and associated services as necessary to complete purchases and fulfil orders.
Any information retained for business, accounting or legal purposes is kept only for as long as required.
Personal information that is no longer needed is securely deleted or anonymised.
11. Information Security
We take reasonable measures to protect personal information processed through our website.
Our website uses secure connections and trusted e-commerce and payment processing services.
Access to website administration and order information is restricted to authorised individuals.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Object to certain processing activities
- Request restrictions on processing
- Request transfer of certain personal information
- Withdraw consent where applicable
To exercise these rights, please contact us at:
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk
13. Third-Party Services
Our website uses WordPress, WooCommerce and external service providers to support online shopping, order management and secure payment processing.
These services process information necessary to provide their functions.
Where personal information is transferred outside the United Kingdom, appropriate safeguards are applied in accordance with UK data protection law.
14. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services or applicable legal requirements.
Any updates will be published on this page with a revised date.
15. Contact Us
If you have any questions about this Privacy Policy or how personal information is handled, please contact:
Fantasy Figures Forge
Website: https://www.fantasyfiguresforge.com